Website Policies

Business Owner: Suzanne Warner
Trading Name: Nirvana Lash Beauty
Website: www.nirvanalashbeauty.com
Last Updated: September 2026

1. BOOOKNG, CANCELLATION & REFUND POLICY

2. TREATMENT, CONSULTATION & AFTERCARE POLICY

3. PERMANEENTT MUP CONULTATION AND CONSENT

4. PRIVACY POLICY

5. COOKIE POLICY

6. WEBSITE TERMS & CONDITIONS

Suzanne Warner is a sole trader, trading as Nirvana Lash Beauty.

All appointments must be booked through the website www.nirvanalashbeauty.com. Full payment is required at the time of booking, and your appointment is confirmed once payment has been successfully received.

By making a booking, you confirm that you have read and accepted these policies and any treatment-specific requirements.

Please check your chosen treatment, date and time carefully before completing your booking.

A minimum of 48 hours' notice is required to cancel or reschedule your appointment.

If you provide at least 48 hours' notice, you will be offered the choice of a refund or rescheduling your appointment.

Any refund will normally be made to the original payment method.

If you cancel or request to reschedule with less than 48 hours' notice, Suzanne Warner reserves the right to retain the full payment.

Understanding that exceptional circumstances can occur and may be considered on an individual basis.

If you do not attend your appointment and have not contacted Suzanne Warner beforehand, this will be treated as a no-show and the full payment may be retained.

Full payment may also be required for any future appointment.

Please arrive on time for your appointment.

If you arrive late, your therapist will do her best to provide your treatment within the remaining appointment time. However, if there is insufficient time to carry out the treatment safely or to an appropriate standard, it may be necessary to shorten or cancel the appointment.

Where an appointment cannot be carried out because of a significant late arrival, it may be treated as a late cancellation.

Suzanne Warner reserves the right to decline, postpone, modify or stop a treatment if believed it is unsuitable or unsafe to proceed.

This may be due to information provided during a consultation, a patch-test result, a change in your circumstances, a medical or skin-related concern, or another treatment-related reason.

Where unable to carry out a treatment, the options available will be discussed with you, which may include rescheduling, changing the treatment or providing a refund where appropriate.

If you have a concern about a treatment, please contact Suzanne Warner as soon as reasonably possible so that there is an opportunity to discuss the matter with you.

Where appropriate, you may be offered a review or correction.

Nothing in this policy affects your statutory rights under UK consumer law.

Suzanne Warner provides beauty treatments including permanent makeup, lash lifts and tints, lash extensions, massage, waxing and facials.

Individual results vary from person to person, and a particular result cannot be guaranteed. 

Some treatments may not be suitable for everyone.

Depending on the treatment, you may require a consultation, patch test, health questionnaire or consent form before treatment.

You are responsible for providing accurate and complete information about allergies, sensitivities, medical conditions, medication, previous treatments and anything else that may affect your treatment.

Please tell inform Suzanne on any relevant changes before your appointment.

Where a patch test is required, it must be completed 24 hours before the relevant treatment.

If you do not complete a required patch test, or if a reaction occurs, we may be unable to carry out the treatment.

A patch test does not guarantee that you will not experience a reaction during or after treatment.

Please indicate immediately if you experience significant discomfort, pain, irritation or an unexpected reaction during your treatment.

We may stop or alter a treatment where it is considered necessary for your safety or wellbeing.

Suzanne will provide appropriate aftercare advice for your treatment verbally and this can be found on the website under "Aftercare".

You are responsible for following the aftercare instructions provided to you. Failure to follow aftercare advice may affect your results and may increase the risk of irritation or other complications.

Lash lifts, tints and extensions require appropriate aftercare to help maintain the treatment and minimise the risk of irritation or damage.

You should follow the specific aftercare instructions provided following your appointment.

If you experience significant swelling, pain, irritation or another concerning reaction, seek appropriate medical advice.

Temporary redness, sensitivity or irritation can occur following waxing.

Follow the aftercare instructions provided and avoid products or activities that may unnecessarily irritate the treated area.

Treatment-specific aftercare advice will be provided where appropriate.

If you experience an unexpected or concerning reaction following treatment, seek appropriate medical advice.

Permanent makeup involves placing pigment into the skin.

Temporary redness, swelling, tenderness, sensitivity, scabbing and changes in colour can occur during the healing process.

The final result can be affected by factors including individual skin type, lifestyle, healing and aftercare.

A particular colour, shape, pigment retention or final result cannot be guaranteed. 

You must follow the aftercare instructions provided following your treatment.

Permanent makeup treatments require a consultation, patch test and consent before treatment.

You must provide accurate information about allergies, sensitivities, medical conditions, medication, previous permanent makeup and any other information requested during your consultation.

It may be decided that a PMU treatment should be postponed, modified or not carried out if considered unsuitable or unsafe.

If you have had permanent makeup or cosmetic tattooing in the treatment area previously, you must inform Suzanne before your appointment.

Existing pigment may affect the appearance and outcome of a new treatment and may mean that treatment is not suitable.

PMU can involve temporary redness, swelling, tenderness, sensitivity, scabbing, colour changes and other reactions during the healing process.

An allergic or adverse reaction is possible.

Individual results vary, and pigment retention, colour and healed results cannot be guaranteed.

Before receiving PMU treatment, you will be given the opportunity to ask questions and discuss the treatment with Suzanne.

By signing or electronically confirming your PMU consent, you confirm that:

• The information you have provided is accurate and complete.
• You have disclosed relevant allergies, medical conditions, medication and previous treatments.
• You have had the opportunity to ask questions.
• You understand the nature of the treatment and potential risks.
• You understand that individual results vary.
• You understand the importance of following aftercare instructions.
• You consent to the agreed PMU treatment being carried out by Suzanne Warner.

I am Suzanne Warner, a sole trader trading as Nirvana Lash & Beauty.

I respect your privacy and am committed to protecting the personal information you provide to me.

This Privacy Policy explains how I collect, use and protect your information when you visit my website, make a booking or contact me.

Depending on how you use my website and services, I may collect:

• Your name
• Email address
• Telephone number
• Booking and appointment information
• Payment and transaction information
• Treatment history
• Consultation and consent information
• Information about allergies, sensitivities, medical conditions or medication where relevant to treatment suitability
• Information you provide when contacting me
• Website and cookie information

I may use your information to:

• Manage your appointments
• Process payments
• Contact you regarding your appointment and marketing.
• Provide treatments safely and appropriately
• Carry out consultations and patch testing
• Provide aftercare
• Respond to enquiries
• Maintain appropriate business, treatment and financial records
• Meet legal obligations
• Protect my business against fraud or unlawful activity
• Improve my website and services

Some treatments require me to collect information about allergies, sensitivities, medical conditions, medication or other health-related circumstances.

I only collect this information where it is relevant to assessing treatment suitability, providing treatment safely, maintaining appropriate records or meeting legal obligations.

I treat this information as confidential and only share it where there is a lawful reason to do so.

Payments made through my website may be processed by third-party payment providers.

I do not normally have access to your full card details. Payment information is processed by the relevant payment provider in accordance with its own privacy and security practices.

My website and online booking facilities may be provided or supported by third-party technology providers, including GoDaddy and any booking or payment services connected to my website.

These providers may process personal information as necessary to provide their services.

I will not sell your personal information.

I may share information with trusted service providers where necessary to operate my business, such as website hosting, online booking, payment processing, accounting, IT or other business services.

I may also disclose information where I am legally required to do so or where necessary to protect my legal rights or prevent fraud or unlawful activity.

I retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including maintaining appropriate business, financial, treatment and legal records.

Some information may need to be retained for longer where required by law or where necessary for the establishment, exercise or defence of legal claims.

Depending on the circumstances, UK data protection law gives you rights including the right to:

• Request a copy of the personal information I hold about you
• Ask me to correct inaccurate information
• Ask me to delete information where there is no lawful reason for me to retain it
• Ask me to restrict certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent

Some rights are subject to legal exceptions.

If you wish to exercise a data protection right, please contact me using the contact details provided on my website.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.

I take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

My website may use cookies and similar technologies to help it function and to understand how visitors use it.

Cookies are small text files placed on your device when you visit a website. They can help a website remember information about your visit and provide certain functionality.

Cookies may be used to:

• Make the website function correctly
• Support online bookings
• Support online payments
• Remember preferences
• Understand how visitors use the website
• Improve website performance
• Support website security

Some cookies may be placed by third-party services used on my website.

Some cookies are necessary for the website and booking functionality to operate. Disabling these may affect the way the website works.

Where applicable, I may use analytics or other non-essential cookies to understand how visitors use my website and improve the service.

Where required by law, I will ask for your consent before placing non-essential cookies on your device.

You can manage or delete cookies through your browser settings and, where available, through the cookie preferences provided on my website.

Disabling certain cookies may affect website or booking functionality.

These Terms & Conditions apply to your use of the Nirvana Lash & Beauty website.

By using my website, you agree to these Terms & Conditions.

Suzanne Warner provides beauty treatments including permanent makeup, lash treatments, lash extensions, massage, waxing and facials.

Treatment availability, descriptions and prices are displayed on my website and may change from time to time.

I aim to keep the information on my website accurate and up to date. However, treatment descriptions, prices, availability and other website content may change.

Website information is provided for general information and does not constitute medical advice.

Photographs displayed on my website or social media may show individual client results and are intended as examples only.

Individual results vary and previous results should not be taken as a guarantee of your own results.

All content on this website, including photographs, logos, text, graphics and branding, belongs to me or is used with appropriate permission.

You must not copy, reproduce, modify or commercially use my website content without my prior written permission.

I aim to keep my website available and functioning properly but cannot guarantee that it will always be available, uninterrupted or free from technical problems.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited.

Nothing in these policies affects your statutory consumer rights.

I may update these policies from time to time to reflect changes to my business, website, services or applicable legal requirements.

The policies applicable to your booking will be those in effect at the time you make your booking, unless a change is required by law.

If you have any questions about these policies, your treatment, booking or personal information, please contact me using the contact details provided on my website.

Suzanne Warner
Nirvana Lash & Beauty